Secure payment

Payment

Jewellery Edition uses the Protx payment system to ensure that the data and information of its customers is secure.We accept payment via Pay Pal and all major credit and debit cards through our secure website. We accept cheques for the amount of the items purchased, plus delivery costs where applicable.   Cheques will need to clear before any products are dispatched to you. Payments though Protx will be debited until your order is being dispatched.

PayPal
With PayPal, you can shop online securely and conveniently using your debit or credit card, bank account or PayPal balance – all without sharing your financial details with the seller. It’s also an easy way to receive payments online from the sender’s card or bank account, in the UK or abroad. It is free to send money by Pay Pal.  If you wish to sign up for an account go to www.paypal.co.uk - you don’t have to set up an account in order to send money by Pay Pal.

Protx
Protx provides safe online credit and debit card payment solutions for thousands of online and mail order businesses across the UK.  Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standards (PCI).  They adhere to the most stringent levels of fraud screening, ensuring that customer details remain secure throughout the transaction process.  Jewellery Edition uses the Protx payment system to ensure that the data and information of its customers is secure.

Placing an order

Ordering
Once you have completed an online purchase, we will send you an email confirming the order details and our acceptance of your order. At that point a binding agreement exists between, Governed by these terms and conditions. We will take payment for your order when your item is despatched by us (protx) except when paying by cheques where goods will not be despatched until cheques are cleared. Whilst we are under no obligation to accept your order, we would normally do so where (i) the product is available, (ii) the order reflects current pricing and (iii) your credit card/debit card payment is approved by your credit card/debit card company.   You can also call us on 0845 643 4056 to place an order over the phone. If a product is unavailable when we come to despatch your order, we will contact you either by phone or email (see returns, cancellations, refunds).

When will my order arrive?
Orders received through Jewellery Edition are processed and dispatched within 2 to 4 working days of receiving the order. Therefore, depending on stock availability, your products will usually arrive within a few days of your order. Please note that some products made to order or special ring sizes may have an extended delivery time. If that is the case you will be contacted personally to advise you and confirm the best delivery date and time. If a product is out of stock we will inform you by email and see if you wish to order an alternative. If you do not wish to order an alternative, we will refund your money in full. 

Sending items by courier or post
For items over £30 we use standard Royal Mail Special Delivery, however, some will be delivered by courier. If no one will be able to sign for the goods at your contact address you may wish to send the goods to an alternative – please ensure you let us know on your order form.

Sending items to an alternative address
If we send your purchase by courier we may need an alternative address i.e. work, as the package will need to be signed for. Also, if you don’t want someone to see the present, let us know and we will send it to an alternative address if you wish – this request must come from the same email the order was placed through.

Delivery Address
All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

A signature will be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership and responsibility for the products shall pass to you once this signature has been received. If you decide to have your order delivered to a different address than your own, a signature will still be required and the general conditions of delivery will remain unchanged.

Availability
All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm receipt of your order & price at the time your order is placed, via an email, this does not guarantee availability of this product. If a product is unavailable when we come to despatch your order, we will contact you either by phone or email (see returns, cancellations, refunds).

Price
All orders will debited the published price for the product for that day.  In the case of any unexpected change in price, you will be informed by email and asked if you wish to reconsider your order before proceeding.